Shipping Policy

Last Updated: August 5, 2026

Thank you for shopping with us. This Shipping Policy explains how we process and ship orders placed through our website.

Order Processing

All orders are processed within 2 to 4 business days after your order has been placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times are separate from shipping times.

Shipping Costs

We are pleased to offer FREE Standard Shipping on all orders.

No minimum purchase is required.

Shipping Times

Estimated delivery time is 6 to 8 business days after your order has been shipped.

Estimated total delivery time is generally 8 to 12 business days (including order processing).

Delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including carrier delays, severe weather, customs inspections (if applicable), holidays, or other unforeseen circumstances.

Shipping Insurance

All shipments are fully insured at no additional cost.

If your package is lost or damaged during transit, please contact us as soon as possible so we can investigate the issue with the shipping carrier and assist you in finding an appropriate resolution.

Shipping Destinations

We currently ship to addresses within the United States.

We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories unless otherwise stated on our website.

Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking information.

Please allow up to 48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We cannot guarantee that address changes can be made once an order has entered processing.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, shipping delays may occasionally occur due to circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Severe weather
• Natural disasters
• Carrier service interruptions
• High shipping volumes
• Customs inspections
• Government actions
• Other force majeure events

We are not liable for delays caused by shipping carriers or events outside our control.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us within 7 days of the expected delivery date.

To assist with our investigation, we may request:

• Your order number
• Photos of the damaged package (if applicable)
• Any additional information reasonably necessary to process your claim

We will work with the shipping carrier to resolve the issue as quickly as possible.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Because orders begin processing quickly, we cannot guarantee that changes or cancellations can be accommodated after an order has been placed.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us at:

Email: pawfloatinfo@gmail.com