Política de reembolso
Return & Refund Policy
Last updated: August 2026
At PawFloat, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original tags and packaging
- Be free from damage caused by use or improper handling
- Be accompanied by proof of purchase
To start a return, please email us at:
Once your return request is approved, we'll provide instructions on where to send your package.
Return Address:
[INSERT RETURN ADDRESS]
Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at pawfloatinfo@gmail.com.
If the issue is confirmed, we'll gladly replace the item or issue a full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item is defective
- We shipped the wrong product
Original shipping charges are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Used or worn products
- Customized or personalized items
- Gift cards
- Final sale or clearance items
We reserve the right to refuse returns that do not meet our return eligibility requirements.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different size or color, please return your eligible item for a refund and place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If you haven't received your refund within 15 business days after approval, please contact us at:
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: pawfloatinfo@gmail.com